IN BED RETURNS POLICY
We hope that you love your IN BED purchase, however if for any reason you would like to return your order, we offer easy returns and exchanges on full priced items within 28 days of delivery.
Past season or discontinued styles on our site, are final sale and cannot be returned for an exchange or refund.
Sale items as part of a promotion are exchange only and can only be returned for an exchange not a refund.
You will see a note in your cart with items that are final sale or exchange only.
Returned items must be unused and still in original packaging with tags attached.
Reach out to our customer service team for produce enquiries, prior to purchase at email@example.com
Please note: We are unable to refund or exchange IN BED goods purchased at one of our stockists. All purchases made through an IN BED distributor must go via the point of purchase.
Online orders are able to be returned in either IN BED Paddington, or IN BED Armadale.
If your item qualifies for a refund, once we have inspected & received your return, we will refund your original order amount less $10 for the return shipping label provided.
Please allow up to 5 business days once the refund has been issued for it to arrive in your account. Orders placed via AfterPay may take an additional 3-4 business days to receive your refund and any future payments to be cancelled.
We offer free and easy exchanges via our online returns portal. You will be able to either replace your current item or shop for your new item, any payment differences will be processed through the site. Once we receive your return our warehouse will pack and send your replacement order and you will be notified of dispatch and tracking details soon after. Please note, to avoid missing out we recommend shipping your return back as soon as possible, as your exchange request is not reserved in our system until we receive your return.
We offer free returns for credit vouchers via our returns portal. Credit vouchers will be issued at the full amount of the original purchase price. All credit vouchers will be emailed to the recipient and are valid for 12 months and redeemable online and in store.
Unfortunately once orders are placed online, they are unable to be cancelled, if you no longer wish to keep your order, you are welcome to return your order via our online returns portal, once you have received your goods.
Due to our 3PL, it is too hard to intercept orders once placed.
HOW TO PROCESS A RETURN:
Request a Return here within 28 days of receiving your order. Follow the prompts to exchange your item or receive a credit or full refund of item(s) being returned, unless your item is final sale.
Follow the prompts in our returns portal, you will be provided with instructions on how to return your order to us.
Orders within Australia & The United States of America will receive a return shipping label via email, orders outside of there will need to post their orders back to us via a traceable postage service.
- Once the item is received & inspected by IN BED and meets the above conditions, we will either provide a refund via the original form of payment, assign a store credit to be used within 12 months of receiving or dispatch your new item for exchange. Returns, refunds & exchanges are processed within 5-7 business days of IN BED receiving the items.
IN BED reserves the right to reject returns at our own discretion. In the instance your return is not accepted it will be returned back to you. Shipping and handling charges are non refundable unless the item is faulty.
If at any stage of the returns process you need to get in touch, please email us at firstname.lastname@example.org and we will gladly help.
All goods are quality controlled prior to dispatch, however occasionally production faults can result which are accidentally missed.
At IN BED we stand by products and are proud to offer a full 2 year warranty on all IN BED branded items from purchase date.
This does not cover what would be considered user fault (e.g. fabric snagged on sharp corners, fabric bleached by household products or skin products etc).
As part of our commitment to sustainability you will first (when possible & appropriate) be offered a repair on your item. If repair is not possible or would very negatively effect the look or performance of your product we would then offer a replacement.
Your goods may be returned via the same method as above for assessment and a repair, replacement or refund will only be given if an item is deemed to be legitimately faulty by IN BED, as the supplier.
Return of faulty goods must adhere to the following:
- The product must have been purchased from IN BED directly at FULL PRICE (sale items, warehouse items or products purchased from third parties are not accepted)
- The product must have been purchased within 24 months of notifying IN BED of the fault.
- You must contact IN BED via email (email@example.com) with:
(i) A photograph of the item & fault along with a description of the issue/fault
(ii)A “proof of purchase”, being either the email confirmation or invoice from IN BED or bank statement.
IN BED will respond within 24 business hours and if eligible for inspection, will send return details as per the process above.
We also offer lifetime spare parts so if you have a tie or button go missing 5, 10 or 20 years after purchase we will happily send you a replacement so you can have this repaired & back in working condition.
For more information on how to care for your IN BED products please refer to our Product Care page or email us at firstname.lastname@example.org.