We ship within Australia & to NZ, Japan & Singapore from our Warehouse in Sydney, Australia via Australia Post.

For orders to USA & Canada we ship from our warehouse in Pennsylvania, USA via FEDEX.

Once your order is packed & shipped, you will receive tracking information from us. If you do not receive tracking information within 2 business days of your order please get in touch with us via Live Chat or email us at info@inbedstore.com so we can see what the issue is.

We do! All orders over $250, are shipped free of charge.

We also offer complimentary ground shipping on all orders within the USA.

Please view our International Shipping Information for further information.

We ship all orders the next business day.
Depending on your location your order can take up to 5-7 business days to reach you. This applies to Australian and international shipments.
During sale periods your order may take up to 5 business days to be shipped due to a high volume of orders.

If you have not received any tracking information, please check your spam folder for any emails from info@inbedstore.com. If you have not received any emails about your parcel, feel free to get in touch via our Live Chat or email us at info@inbedstore.com.

We ship internationally to NZ, Japan, Singapore, USA & Canada. Unfortunately we are not shipping to any other countries currently.

Please note orders to Canada are DDP, meaning any taxes & duties charged by local customs will be charged at the checkout.

Please view our full returns policy here

Simply follow the prompts via our Return Request here.

You should receive your order confirmation as soon as your order has been processed online. If you do not receive a confirmation within an hour please follow the below steps:
Check your account to ensure the order was processed
Check your spam folder for an email from info@inbedstore.com
If you still have no luck email us at info@inbedstore.com or jump on live chat and we will ensure your confirmation is resent ASAP

Currently only our New Zealand, Singapore & Japanese customers may incur import taxes & duties imposed by their local customs. If you are from these locations please check with your local customs office before placing your order. IN BED are not liable to cover these costs.
Taxes & Duties on orders to Canada are charged at the checkout, so will not be liable for any further costs.

Please log your return request via our return portal here.
Alternatively, if you would prefer to speak with customer care please contact us at info@inbedstore.com and we will find a solution for you ASAP.

We accept Visa, Mastercard, Amex, PayPal, Afterpay (AU + USA) Klarna & Zip pay (within AU only)

Your order is packaged in an FSC certified cardboard box and sealed with water soluble paper tape which ensures the box is completely recyclable after you remove the shipping label. It is packaged within the box with 100% recycled paper.

Unfortunately we do no offer gift wrapping at this stage.

Each item includes care instructions on the tags, and you can also view our full Product Care page for more information.

We work with suppliers all over the world. You can read about our suppliers and locations in detail here.

Sustainability is a big focus for us. You can read about our production processes here.

We recommend you use the 'Email When Available' function within the product page as you will be notified as soon as the product is restocked.

You can read our full T's & C's here

Email us at info@inbedstore.com and we can help you work out the issue or place an order over the phone

We do! You can apply to join our trade program here.